Forumial FAQ

If you’re new to Forumial or looking to replatform your community, this guide will help you learn more about the platform and its features.

How to create a new community forum with Forumial?

In order to create a new Forumial community forum, please follow these steps:

Access Forumial from “https://forumial.com”.

Click on the "CREATE YOUR FORUMIAL" button.

Enter the correct information in the input boxes.

After that, click “Register” button.

A message “Registered successfully” will be shown.

Check Verification email in your Email Inbox.

Complete the registration and go to your new Forumial forum.

 

 

 

 

Customize the forum interface.

In order to create a custom forum interface, please follow these steps:

  • Access your Forumial Administrator from “https://your-forumial.com/admin”.
  • Go to “Display” tab on the Administrator left sidebar
  • It contains all options to customize, check each field and use it for your forum.

Why did I not receive the account verification email?

Reasons for not receiving a verification email:

  • Delay - Emails may take 15 to 20 minutes to send.
  • Typo - Check to make sure the email address is spelt correctly.
  • Spam or Junk Folder - Verification emails may be filtered directly into your email program's spam or junk mail folder.

How to create a new post on the community forum?

In your forum, enter your content in the editor area then click the “Publish” button to create your new post.

How to specify permission for each user?

Users who are registered members of the forum. Users can be added by the admin, imported from other sources (eg. Shopify) or registered by themself. User permissions are managed by adding or removing tags to them.

Discover more in User permissions

User permissions can also be set for each category. Go to create or edit categories to set permissions.

How to change user account passwords on the forum?

Go to your account profile from “https://your-forumial.com/user”.

Click on the "Create edit profile" button, it will show an “Edit profile” button with Change password button on the Top-Right corner.

Click on the "Change password" button.

Enter the old password, new password and "type password again" in the input boxes.

Click the “Submit” button to complete changing password.

How can move our old forum to Forumial?

To move your old forum to Forumial, follow these steps:

  1. Create your own forum on Forumial.
  2. Migrate your database from the old forum to Forumial. You can accomplish this by using our migration service (extra fee).

If you prefer our migration service, which includes professional assistance, please reach out to us. Note that there will be an additional fee starting from $100 for this service.

How to calculate the migration costs (the extra fee you have to pay):

  • $150 for the first 1000 records.
  • $50 for every 1000 records after.

Your database should be in MySQL format. If it is not (e.g. CSV), the price will increase by 15%.

1 record = one row of data (1 user / post (comment) / topic / like / forum / category).

For example: You have 10 categories + 500 users + 300 topics + 750 comments + 100 likes.
Total = 1.660 records. => The cost = $150 + $50 = $200.

If your database format is in CSV type, the cost = $200 x (1 + 15%) = $230.

 

Feel free to contact us for further guidance or to inquire about our migration service.

Is there a bandwidth fee?

No, there isn't. All our plans include unlimited bandwidth for free.

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